Video Academy
Master the Logistics Platform with our comprehensive video tutorials. From basic setup to advanced AI operations.
1. Platform Overview & First Login
Walkthrough of the platform, dashboard navigation, and profile settings for new users.
2. Setting Up Your Company Profile
Initial company setup: details, billing, service groups, and depot locations.
3. Adding Vehicles to Your Fleet
Step-by-step guide to adding vehicles, setting capacities, and assigning ownership.
4. Inviting and Onboarding Drivers
Complete workflow for inviting drivers, assigning vehicles, and configuring availability.
5. Understanding the Order Lifecycle
Overview of order flow: ingestion, validation, status progression, and service tasks.
6. Running Your First Route Optimization
Core dispatcher workflow: selecting orders, configuring optimization, and handling results.
7. Dispatching Routes to Drivers
Assigning drivers, verifying details, and dispatching routes to the mobile app.
8. Real-Time Monitoring & Live Operations
Master the Operations Dashboard: tracking routes, stops, and driver status in real-time.
9. Handling Exceptions & Incidents
Responding to delays, failures, and breakdowns with AI-assisted recommendations.
10. Package Tracking for Customer Service
Finding packages, interpreting status, and resolving customer inquiries.
11. Working with AI Agents
Introduction to the 11 AI agents and how they automate and improve operations.
12. Understanding Dashboards & Reports
Using data for decisions: Operations Dashboard, KPIs, and performance metrics.
13. API Integration Overview (Technical)
Technical guide to API architecture, authentication, ingestion, and webhooks.
14. Managing Multiple Service Groups
Organizing complex operations with service groups for different delivery types.
15. Administration & Security Setup
User management, roles, permissions, API keys, and security configuration.
16. Driver App Quick Start (For Drivers)
Mobile-focused tutorial: app installation, login, route navigation, and delivery verification.
17. Troubleshooting Common Issues
Quick solutions for common problems like missing routes, geocoding failures, and connectivity.
18. Best Practices for Daily Operations
Operational tips for efficiency: timing, verification, communication, and monitoring.
Who Should Watch What
Recommended viewing paths by role
| Role | Essential Videos | Recommended Videos |
|---|---|---|
| Dispatcher | 1, 5, 6, 7, 8, 9, 18 | 10, 11, 12 |
| Fleet Manager | 1, 3, 4, 14 | 11, 12, 15 |
| Administrator | 1, 2, 15 | 13, 14 |
| Customer Service | 1, 5, 10 | 17 |
| Driver | 16 | — |
| Technical/Integration | 13 | 15 |